In short
Exchanges and returns
- Up to 1 day after purchase CancellationRequest it on WhatsApp.
- Up to 7 days after delivery Exchange or returnExchanges only for another item of the same value, or by paying the difference. Returns for a change of mind are free.
- Up to 30 days after delivery Warranty against defectsEmail us photos or a video of the defect.
The full policy is right below.
Refund policy
EXCHANGE, RETURN AND CANCELLATION POLICY
We want you to feel safe and confident when buying our products. Below, we explain what to do in case of exchanges, returns or order cancellations.
PRODUCT EXCHANGE
Every UNEND piece is one of a kind, so we do not offer size exchanges. Before buying, ask for the piece's measurements on WhatsApp: we will measure it for you.
Exchanges are only possible for another piece on the website of the same value, or by paying the difference, and must be requested within 7 days of receipt.
Exchange conditions:
- The product must be unused, in perfect condition and with all original accessories.
- Send an email to unend@unend.com.br within the 7-day period and we will reply within 2 business days.
ORDER CANCELLATION
You can cancel your order within 1 calendar day of purchase. After that period, the order will be sent to the supplier and cancellation will no longer be possible.
How to request a cancellation:
- Contact us on WhatsApp: 11 97685-1987
- Direct link: https://wa.me/5511976851987
Contact us promptly so we can make sure the order is cancelled before it ships.
RETURN FOR CHANGE OF MIND
If you change your mind about your purchase, you can request a return free of charge within 7 days of receiving the product.
Return conditions:
- The product must be in the same condition as when it was shipped, with all original accessories.
- The piece must be returned with the security seal.
How to request:
- Send an email to unend@unend.com.br within the deadline and we will reply within 2 business days.
Please note:
- We do not accept returns if you have already requested an exchange for the product.
RETURN DUE TO MANUFACTURING DEFECT
If the product has a manufacturing defect, you have up to 30 calendar days after receipt to notify our team.
What to do:
- Send an email to unend@unend.com.br with clear photos or videos of the defect or of the wrong product received.
- The review will be completed within 2 business days. Once the problem is confirmed, we will contact you to issue a refund or an exchange for another piece of the same value (or by paying the difference), after we receive and inspect the piece through our curation team.
Important:
- The warranty does not cover batteries (natural wear) or defects caused by misuse (drops, exposure to water, etc.).
REFUND FOR LOST PACKAGES
Although rare, a package may get lost. If the tracking status shows "package lost", contact us and we will resolve it in the best way possible.
How to request:
- Send an email to unend@unend.com.br.
- We will reply within 2 business days to issue a refund or reship the product.
We are here to help with any questions or requests! Get in touch whenever you need.