Frequently asked questions

You can pay with a credit card in up to 10 interest-free installments, Pix, or boleto (via Mercado Pago). You can choose your payment method during checkout in a secure environment.

Yes. The website has a security certificate (SSL), payments are processed by Shopify and Mercado Pago, and UNEND is verified by Reclame AQUI. We have already served over 9,000 customers and have a 5.0 rating on Google.

• 5OFF: 5% OFF orders over R$ 600.
• First purchase: sign up for our newsletter with your email and get R$ 50 OFF orders over R$ 500. Valid once per customer, using the same email you signed up with.

Coupons cannot be combined: use one per order in the discount field at checkout.

No. You purchase directly through the website using the Add to cart or Buy now buttons. Since each piece is unique, the first person to complete their order secures it. WhatsApp is available for any questions before or after your purchase.

We have both. Pre-owned items have had a previous owner and are rated Gold, Silver, or Bronze, depending on the signs of wear. New items have never been used and are listed as Never Used.

On each item's page, right below the price, it is clearly indicated whether it is Pre-owned or New.

• Never Used: brand-new item, never used.
• Gold: pre-owned with very few or no signs of wear.
• Silver: pre-owned with minor signs of wear.
• Bronze: pre-owned with visible signs of wear.

The condition of each item appears just below the price on the product page, and the photos show the actual item.

Yes. Before going to the website, every item goes through our curation process: we physically inspect the item, follow all authenticity verification steps, and do not accept items with signs of excessive wear. We also use the international certification platform Entrupy.

Learn about our curation process

Yes, the photos show the actual item. Would you like to see any details up close? Ask for more photos or a video on WhatsApp.

When the ONE-OF-A-KIND label appears, only one of that item exists. Once it’s sold, it’s removed from the website. See something you like that’s already sold? Message us on WhatsApp and we’ll let you know when we get something similar.

The size is in the name of each item and follows the brand’s label. When our team has measured an item, the measurements are shown on the product page. If you’re unsure, ask us for the measurements on WhatsApp before buying—we’ll measure it for you. Each item is one of a kind, so we don’t offer size exchanges.

See the size guide

Yes. We ship via Correios throughout Brazil. The shipping cost and estimated delivery time are displayed when you enter your ZIP code on the product page or at checkout.

We ship your order via the postal service within 72 hours of payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Estimated delivery times:

• São Paulo (city): 1 to 2 business days
• Greater São Paulo: 2 to 4 business days
• Other state capitals: 2 to 5 business days
• Other locations: 2 to 7 business days

The exact delivery time for your ZIP code will appear in the shipping calculation. View the delivery policy

For bikes and large parts, shipping is quoted on request. Message us on WhatsApp and we’ll quote shipping to your address or arrange pickup at the showroom.

It is not possible to change the address after the order has been placed. Therefore, carefully check everything before completing your purchase.

Yes, and pickup is free. At checkout, select Pickup. Orders are usually ready within 24 hours.

Address: 521 Prof. Filadelfo Azevedo St., House 2, Vila Nova Conceição, São Paulo, SP.

Yes! The showroom is open Monday through Friday, from 9 a.m. to 6 p.m., by appointment. Schedule your visit via WhatsApp.

Open in Google Maps

As soon as your order ships, we’ll send the tracking number to your email. You can use it to track your delivery on the postal service’s website. Your orders are also listed under My orders.

See how to track my order

Check your email’s spam folder and Promotions tab. If 72 hours have passed since your payment was confirmed and you still haven’t received anything, contact us on WhatsApp with your order number.

You can cancel within 1 calendar day of purchase via WhatsApp. After that period, the order can no longer be canceled, but you can still return it within 7 days of receipt.

Each item is unique, so we do not offer size exchanges. Exchanges are only possible for another item on the website of equal value, or by paying the difference, requested within 7 days of receipt. The item must be unused, in perfect condition, and include all original accessories.

If you’re unsure about the size, ask for measurements on WhatsApp before purchasing.

You can return it within 7 days of delivery, at no cost. The piece must come back the way it was shipped, with all accessories and the security seal. Returns do not apply to items for which an exchange has already been requested.

You have a 30-calendar-day warranty from the date you receive the item. Send photos or a video of the defect to unend@unend.com.br. After receiving and inspecting the item, we’ll issue a refund or exchange it for another item of the same value (or you can pay the difference). Batteries (natural wear and tear) and damage caused by misuse, such as drops or contact with water, are not covered by the warranty.

Contact us via WhatsApp or email us at unend@unend.com.br, providing your order number. We respond to emails within 2 business days.

View our exchange and return policy

• You send photos of the item via WhatsApp.
• Our team confirms our interest and explains the commission and logistics.
• The item arrives at our location, and we assess its condition and authenticity.
• We set the price, you approve it, and we photograph and list it on the website.

See the full step-by-step process

Premium sports and lifestyle items: cycling, skiing and snowboarding, surfing, running, trekking, and more. Every item is carefully curated, and we don’t accept items showing excessive signs of wear. Send us photos on WhatsApp and we’ll assess them.

UNEND is a premium sportswear and lifestyle re-commerce company based in São Paulo, offering new and pre-owned items. We bring together authentic pieces from brands like Assos, Castelli, and Rapha, all vetted by our curation team, so quality gear keeps circulating instead of sitting idle in a closet. We’ve already served more than 9,000 customers, with a showroom in Vila Nova Conceição.

Learn about our story

• WhatsApp: +55 11 97685-1987
• Email: unend@unend.com.br
• Hours: Monday to Friday, 9 a.m. to 6 p.m.

Go to the Customer Service Center