Shipping policy

SHIPPING POLICY

1. OVERVIEW

UNEND is committed to offering an efficient and reliable delivery service to all our customers. This Shipping Policy describes the terms and conditions that apply to the shipping of products purchased on our website, including delivery times, costs and how to track the status of your order.

2. DELIVERY AREA

We currently deliver throughout Brazil via Correios (Brazilian Postal Service). International shipping is available with restrictions.

3. DELIVERY TIMES

Delivery times vary depending on the destination and the shipping method chosen. Estimated delivery times are:

• SP (city): 1 to 2 business days
• SP (Metropolitan Area): 2 to 4 business days
• State capitals: 2 to 5 business days
• Other locations: 2 to 7 business days

Delivery times start counting from payment confirmation and order approval in our system.

4. SHIPPING COSTS

Shipping costs are calculated based on the weight, package dimensions and delivery destination. The shipping fee is added during checkout.

5. ORDER PROCESSING

All orders are dropped off at Correios within 72 hours of payment confirmation. Orders placed on weekends and holidays will be processed on the next business day.

6. ORDER TRACKING

Once the order has shipped, the customer will receive the tracking code by email. You can follow the delivery status through the link sent or directly on the Correios website.

7. DELIVERY ATTEMPTS

The carrier will make up to three delivery attempts at the address provided. If unsuccessful, the product will be returned to our distribution center. A new shipment can be arranged upon payment of a new shipping fee.

8. CHANGING THE DELIVERY ADDRESS

Once the order has been placed, the delivery address cannot be changed. We therefore recommend that all customers carefully review their information before completing the purchase.

9. DAMAGE AND LOSS

If the customer notices that the packaging is damaged, we recommend refusing the delivery and contacting our customer service immediately. If the carrier confirms the package was lost, we will arrange a reshipment of the product or a refund of the amount paid.

10. EXCHANGE, RETURN AND CANCELLATION POLICY

For information on exchanges, returns and cancellations, please see the Exchange, Return and Cancellation Policy available on our website.

11. CONTACT

If you have any questions or need help with shipping, please contact us:

• Email: unend@unend.com.br
• WhatsApp: +55 11 97685-1987
• Customer service hours: Monday to Friday, 9 a.m. to 6 p.m.

Thank you for choosing UNEND. We are here to make your shopping experience the best it can be.